Q: What is the cost to have home delivery?
A: We have a sliding delivery fee depending on how much you order.  Orders that are $14.99 or less have a $5.50 delivery fee, $15.00 - $29.99 have a $4.50 delivery fee, and orders that are over $30.00 have a $3.50 delivery fee.  The product prices are the same prices as charged in our farm store.

Note: Order amount does not include bottle deposits or the delivery fee. 

Q: How do bottle deposits work?
A: We charge a $2 refundable bottle deposit on any size Apple Valley Creamery glass bottle you receive.  This deposit is automatically added to your bill.  Every time you return a glass bottle to us you will see a $2 per bottle credit on your bill.  You may also return our bottles to any of our vendors; they all charge the same bottle deposit.

Q: How do I pay for my home delivery bill?
A: We accept Visa or Mastercard for payment.  After delivery, you will receive an invoice within 1-3 business days via e-mail  At this time your credit card will also be billed automatically.  You may request a paper invoice if you do not wish to have one e-mailed to you.   

Q: How do every other week and once a month options work for home delivery?
A: You can choose to receive certain items on odd or even weeks.  When you log into the website it will tell you if it is an odd or even week.  If you order items using the "once per month" option, these items will be delivered the first day delivery is available for you and then the first week of every month there after.  Therefore, it is possible to receive "once per month" items two weeks in a row after your first "once per month" order.  We do not recommend using the "once per month" option in conjunction with an every other week delivery option.  This is because the "once per month" items could be delivered on the off week from your every other week delivery.  You would then be charged a delivery fee for just those items you received on your "once per month" order.  "Once per month" orders work best with "every week" orders or if you only wish to receive products on the first week of each month.

Q: What is the difference between the raw milk and pasteurized milk that you sell?
A: Raw milk is milk that has been harvested from the cow, cooled, and then bottled. It has not been processed in any way. To sell raw milk in the state of Pennsylvania additional lab testing is required for safety, as well as a label that warns people with weakened immune systems against consuming raw milk. Pasteurized milk is milk that has been heated and then cooled to kill any harmful bacteria that may be present in the milk. We use a High Temperature Short Time system (HTST) so we can rapidly heat and cool the milk to retain its taste and integrity. We also offer milk called cream line, or non-homogenized, milk.

Q: What is cream line milk?
Cream line milk has been pasteurized for safety but has not been homogenized. Homogenization is the process of breaking up the fat particles in milk to be smaller so that they stay in suspension. By not homogenizing, this allows the cream in the milk to rise to the top and form a cream line.

Q: How much milk does a cow give in a day?
A: It varies greatly depending on the genetics of the cow and where she is in her lactation cycle. On average, however, our cows give between 6 and 7 gallons of milk each day.

Q: What breed of cows do you have?
A: We have three main breeds of cows: Dutch Belted, Holstein, and Jersey. We have recently been introducing Guernsey cows into the herd to gain some of the positive attributes their milk contains.

Q: I heard you have a closed herd. What does that mean?
A: A closed herd is one that does not allow cattle from other farmers into the herd. Our herd has been closed for forty years. New genetics are still introduced to our animals through artificial insemination. The advantage of a closed herd is that many diseases that are prevalent throughout cattle in the nation are not found on our farm.